Messaging your renters
Bookings & handovers · 1 min read
Every booking has its own chat thread between you (your whole team) and the renter. It opens at booking and is the place for pickup details, tips and quick questions.
Photos in chat
Both sides can send photos, up to five per message. Handy for "park here" instructions, or for a renter showing a scratch they found. Photos are private to the conversation.
Saved replies
Under Settings → Replies you can store up to ten canned messages for the questions you answer daily: pickup instructions, fuel policy, directions. They support placeholders (the renter's first name, the car, the pickup time) which fill in automatically when you use one. Anyone on your team can use them; owners and managers manage the list.
Read receipts
A subtle "Read" label under your last message tells you the renter has seen it, same for them. No double ticks, just clarity.
Phone numbers
You can always see your renter's phone number on the booking. The renter sees yours from the moment the booking is confirmed until the trip ends, during the window where a call might genuinely be needed.
Automatic translation
Renters write in their own language; messages can be translated on tap, and your replies the same way on their side. Write naturally in the language you prefer.