Bookings & handovers
From confirmation to check-in, check-out and what to do when plans change.
CancellationsWhat happens when a renter cancels, and what happens when you do.1 min readChange a pickup or return timeShift the handover times of a booking, with agreement from both sides.1 min readCheck-in and check-outThe handover in the app: license, mileage, fuel and the payment.1 min readDisputesWhat a dispute is, what GoDushi can and cannot decide, and how to respond.1 min readMessaging your rentersChat, photos, saved replies and when phone numbers appear.1 min readOffer a replacement carWhen the booked car falls out, swap in another one, with the renter's consent.1 min readReviews and replying to themWhen renters can review, what they rate, and how to respond well.1 min readThe life of a bookingFrom checkout hold to completed trip, every status explained.1 min read