Offer a replacement car
Bookings & handovers · 1 min read
A renter books a specific car, so GoDushi never swaps cars silently. When the booked car cannot go out (damage, breakdown, service), you can propose a replacement from your fleet, the renter decides.
How it works
- Open the booking and choose to offer a replacement. You see which of your cars are free for those dates.
- Before sending, you get a heads-up if the replacement misses any extras the renter booked or has different pickup options, good to mention in the chat.
- The renter gets the offer by push and email and has 48 hours to accept or decline (offers on soon-starting bookings should also get a chat message, so they see it in time).
What changes and what does not
If the renter accepts, only the car changes. The price stays exactly what they booked, even if the replacement is normally more expensive, the difference is on you. Reference, chat history and payment are all untouched.
If the renter declines, the booking stays as it was, and the renter keeps the right to cancel with a full refund of the deposit.
You can withdraw a pending offer at any time, and sending a new offer replaces the old one.