Reviews and replying to them
Bookings & handovers · 1 min read
After a completed trip, the renter has 14 days to leave a review. Reviews are visible immediately and cannot be edited by you, but you can always respond.
What renters rate
A review has two parts: the car (shown on the car's listing page) and you as a host (shown on your public profile). Each part has its own stars and text, so a great host with an aging car sees the difference in the feedback.
Replying
You can write one public reply per part: a reply about the car appears under the review on the listing, a reply about your service appears on your profile. You are notified the moment a review lands, and open reviews wait for you under Reviews in Host Studio.
A good reply is short, thanks the renter, and fixes forward: "Thanks Sarah! The AC has been re-gassed since your trip." Future renters read replies more carefully than reviews.
What renters see about review timing
Renters get a few gentle reminders during their review window; after 14 days the window closes for good. Reviews only disappear if they violate the content rules; you can report a review from its âš‘ flag, and our team will look at it.